Privacy Policy

How and why we use your personal data—sharing
See ‘Who we share your personal data with’ for further information on the steps we will take to protect your personal data where we need to share it with others.

Marketing
We will use your personal data to send you updates (by email, text message, telephone or post) about our products and services, including exclusive offers, promotions or new products or services.
We have a legitimate interest in using your personal data for marketing purposes (see above ‘How and why we use your personal data’). This means we do not need your consent to send you marketing information. If we change our marketing approach in the future so that consent is needed, we will ask for this separately and clearly.
You have the right to opt out of receiving marketing communications at any time by:
•    contacting us 
•    using the ‘unsubscribe’ link in emails or ‘STOP’ number in texts
•    updating your marketing preferences on our eco-Landlord website www.eco-landlord.co.uk 
We may ask you to confirm or update your marketing preferences if you ask us to provide further products or services in the future, or if there are changes in the law, regulation, or the structure of our business.
We will always treat your personal data with the utmost respect and never sell it to other organisations. However, we will share your data with our partners for the purpose of delivering the eco-Landlord service to you.
For more information on your right to object at any time to your personal data being used for marketing purposes, see ‘Your rights’ below.

Who we share your personal data with
We routinely share personal data with:
•    third parties we use to help deliver our products and services to you, eg payment service providers, installers, surveyors, lenders, mortgage brokers.
•    other third parties we use to help us run our business.

•    Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioural metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimisation, fraud/security purposes, and advertising. 
•    Department for Energy Security and Net Zero who provided grant funding for the build of the eco-Landlord service through the Green Home Finance Accelerator scheme. This is limited to your contact details so that they or their market research agency can contact you about the eco-Landlord service. 

We only allow those organisations to handle your personal data if we are satisfied they take appropriate measures to protect your personal data. We also impose contractual obligations on them to ensure they can only use your personal data to provide services to us and to you.

We or the third parties mentioned above occasionally also share personal data with:
•    law enforcement agencies, courts, tribunals and regulatory bodies to comply with our legal and regulatory obligations
•    other parties that have or may acquire control or ownership of our business (and our or their professional advisers) in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency—usually, information will be anonymised, but this may not always be possible. The recipient of any of your personal data will be bound by confidentiality obligations

Who we share your personal data with—further information
If you would like more information about who we share our data with and why, please contact us (see ‘How to contact us’ below).

How long your personal data will be kept
We will not keep your personal data for longer than we need it for the purpose for which it is used. 
Different retention periods apply for different types of personal data. Further details on this are available on request. 
If you stop using your account we will delete or anonymise your account data after seven years.

Transferring your personal data out of the UK and EEA
The EEA, UK and other countries outside the EEA and the UK have differing data protection laws, some of which may provide lower levels of protection of privacy.
It is sometimes necessary for us to transfer your personal data to countries outside the UK and EEA. In those cases we will comply with applicable UK and EEA laws designed to ensure the privacy of your personal data. We will ensure that:
•    there are appropriate safeguards in place, together with enforceable rights and effective legal remedies for you, or
•    a specific exception applies under relevant data protection law
Any changes to the destinations to which we send personal data or in the transfer mechanisms we rely on to transfer personal data internationally will be notified to you in accordance with the section on ‘Changes to this privacy policy’ below.

Cookies and other tracking technologies
A cookie is a small text file which is placed onto your device (eg computer, smartphone or other electronic device) when you use our website. We use cookies and similar technologies, eg web beacons, action tags, single-pixel gifs on our website and within emails. These help us to recognise you and your device and store some information about your preferences or past actions.
For further information on cookies and any similar technologies we use, when we will request your consent before placing them and advise how to disable them.

Your rights
You generally have the following rights, which you can usually exercise free of charge:

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• Access to a copy of your personal data

The right to be provided with a copy of your personal data

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• Correction (also known as rectification)    

The right to require us to correct any mistakes in your personal data

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• Erasure (also known as the right to be forgotten)    

The right to require us to delete your personal data—in certain situations

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• Restriction of use

The right to require us to restrict use of your personal data in certain circumstances, eg if you contest the accuracy of the data

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• Data portability

The right to receive the personal data you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party—in certain situations

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• To object to use

The right to object:
—at any time to your personal data being used for direct marketing (including profiling)
—in certain other situations to our continued use of your personal data, eg where we use your personal data for our legitimate interests unless there are compelling legitimate grounds for the processing to continue or the processing is required for the establishment, exercise or defence of legal claims

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• Not to be subject to decisions without human involvement

The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you
We do not make any such decisions based on data collected by our website

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• The right to withdraw consents    

If you have provided us with a consent to use your personal data you have a right to withdraw that consent easily at any time
You may withdraw consents by contacting us. 
Withdrawing a consent will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn

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For further information on each of those rights, including the circumstances in which they do and do not apply, please contact us (see ‘How to contact us’ below). You may also find it helpful to refer to the guidance from the UK’s Information Commissioner on your rights under the UK GDPR.

If you would like to exercise any of those rights, please  email, call or write to us—see below: ‘How to contact us’. When contacting us please:
•    provide enough information to identify yourself eg your full name, address and any additional identity information we may reasonably request from you, and
•    let us know which right(s) you want to exercise and the information to which your request relates

Keeping your personal data secure
We have appropriate security measures to prevent personal data from being accidentally lost, or used or accessed unlawfully. We limit access to your personal data to those who have a genuine need to access it. 

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

How to complain
Please contact us if you have any queries or concerns about our use of your personal data (see below ‘How to contact us’). We hope we will be able to resolve any issues you may have.
You also have the right to lodge a complaint with:
•    the Information Commissioner in the UK
The UK’s Information Commissioner may be contacted using the details at https://ico.org.uk/make-a-complaint or by telephone: 0303 123 1113.

Changes to this privacy policy
We may change this privacy policy from time to time—when we make significant changes we will take steps to inform you, for example via email or a link on our website

How to contact us
Individuals in the UK
You can contact us by post, email or telephone if you have any questions about this privacy policy or the information we hold about you, to exercise a right under data protection law or to make a complaint.

Our contact details are shown below:

​PM Data Services Ltd t/a eco-Landlord
Unit 7 Barberry Court
Centrum 100
Burton-upon Trent DE14 2UE

Email: contact@eco-landord.co.uk
Phone: 01283 807403​​​​

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